Terms of service

The following terms apply to all services provided by Extermination Stephens.

Payment

Payable upon receipt of invoice.

Any balance unpaid after 30 days will be increased by 5%. If the balance remains unpaid after 60 days, an additional 5% will be applied (for a total increase of 10%). After 90 days, the file will be transferred to a collection agency, and applicable collection fees, where permitted by law, will be charged to the client.

Client preparation and cooperation

The client agrees to follow all recommendations and preparation steps provided by Extermination Stephens. Treatment effectiveness may be reduced if these recommendations are not followed.

Treatments and results

Large or recurring infestations may require several treatments. No immediate result or complete eradication can be guaranteed after a single visit.

Any new infestation coming from an outside source or a reintroduction after treatment is considered a new problem and may be subject to additional fees.

Access to the premises

The client must provide safe access to the areas to be treated. Any unnecessary trip or appointment where access is impossible may result in a travel fee.

Liability

Extermination Stephens is not responsible for damage resulting from the poor condition of the premises, pre-existing defects, failure to follow the instructions provided, or improper use of the premises after treatment.

Although all products are applied according to the manufacturer's directions, some sensitive or already deteriorated materials may show discoloration or an unpredictable reaction.

Overdue accounts

Any account overdue by more than 90 days may be referred to a collection agency. Reasonable collection fees, where permitted by law, may be claimed from the client.

Guarantee

Any guarantee offered applies only to the pests targeted by the treatment performed and remains valid only if the conditions of the treatment program are met.